Made in the UK
FAQs
If you have a question, please consult our list of frequently asked questions before reaching out for assistance.
Frequently Asked Questions
Frequently Asked Questions
Orders & Delivery
Do you offer free UK delivery?
Yes. We offer free UK delivery on all orders.
How long does delivery take?
Orders are typically dispatched next day from our UK warehouse. Delivery times may vary depending on location and courier service, but typically delivery is within 2-3 days
Will I receive tracking information?
Where applicable, tracking details will be provided once your order has been dispatched.
Do you ship internationally?
Please see our Shipping Policy page for the latest information on international delivery options or contact us to arrange International Orders & Shipments
How do I return my order?
If you would like to return your order, please contact our customer service team for return instructions. Make sure to include your order number and the reason for the return. Once approved, carefully package the items and follow the return instructions provided. If you have any questions about the return process, our support team will be happy to assist.
Can I return my order?
Orders can be returned within 30 days of receipt, provided they meet the conditions outlined in our Returns Policy. Once we receive and inspect the returned items, any approved refund will be processed promptly.
Can I still change my order?
If you need to change your order, please contact us as soon as possible. We will do our best to accommodate your request before the order has been dispatched.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing tracking information where applicable. Please allow up to 48 hours for tracking details to become active. If you experience any issues tracking your order, please contact our support team for assistance.
Account FAQ
Do I have to create an account?
No, you do not need to create an account to place an order. However, creating an account allows you to view order history, save your details for future purchases and access your account more easily when shopping with us again.
How do I change my account password?
If you have forgotten your password, simply click the "Forgot Password" link on the login page. You will receive an email with instructions on how to reset your password and create a new one securely.
Products & Ingredients
Where are ILV supplements made?
Our supplements are manufactured in the UK using carefully selected ingredients and quality-controlled production processes.
Are your products third-party tested?
Yes. Quality and safety are important to us and our products are manufactured to high standards.
Are your supplements suitable for vegetarians or vegans?
Many products within the ILV range are suitable for vegetarian or vegan lifestyles. Please refer to the individual product page for details.
Are your supplements Halal?
Yes. All our products within the ILV range are certified Halal. Please contact us for specific details or certification
Do your products contain artificial colours or flavours?
We aim to keep formulations as clean as possible. Please check individual product ingredient panels for full details.
Supplement Usage
How should I take ILV supplements?
Always follow the usage instructions provided on the product label.
Can I take multiple ILV supplements together?
Many customers choose to combine supplements as part of their daily wellness routine. If you have specific health concerns, seek professional advice.
When is the best time to take supplements?
This varies depending on the product. Please refer to the product page for guidance.
How long should I take a supplement for?
Many supplements are designed for ongoing daily use. Follow the recommended usage instructions provided. Some best results can also be obtained by cycling supplements
Quality & Manufacturing
What quality standards do ILV products follow?
Our products are manufactured using high-quality ingredients and carefully controlled production processes.
How do you select ingredients?
We focus on sourcing recognised ingredients that align with our commitment to quality and transparency.
Do you use unnecessary fillers?
We strive to formulate products with carefully selected ingredients and avoid unnecessary additives and fillers wherever possible. See product details
Why choose ILV?
ILV was created to provide premium wellness supplements with straightforward formulations, transparent ingredient choices and a modern approach to nutrition, keeping things simple.
Account & Support
How can I contact ILV?
You can contact us via our Support page or via our email info@hykenutrition.co.uk or contact us through one of our Social media pages
Can I change or cancel my order?
Please contact us as soon as possible after placing your order and we will do our best to assist.
What if my order arrives damaged?
Contact our support team with your order details and photographs if applicable.
Where can I learn more about ingredients?
Visit our Wellness Hub where you'll find educational articles covering probiotics, vitamins, functional mushrooms, collagen, magnesium and more.